FAQ

I want to buy a camera, does it come with a charger and battery included?

We want to reassure you that every camera we offer comes with the standard accessories provided by the manufacturer, as specified in the user manual. This generally includes the camera itself, a rechargeable battery, and a charger.

For precise information about the contents of a specific model's box, we recommend consulting the user manual provided by the manufacturer or contacting us directly. We will be happy to provide details tailored to your choice.

What is the delivery time for products?

We ensure that your products are delivered to your home by courier within 6 to 8 days.

Are your products new and authentic? Why do you offer such competitive prices?

We want to assure you that all the items we offer are new and authentic, coming directly from reputable brands or trusted suppliers worldwide.

Our ability to offer competitive prices is based on several factors:

• Bulk Purchases : By ordering large quantities, we benefit from preferential rates that we pass on to our customers.

• Exclusive Online Sales : The absence of physical stores reduces our operational costs, allowing us to offer more attractive prices.

• Process Optimization : We continually improve our operations to maintain advantageous rates without compromising quality.

This approach enables us to offer high-quality products at affordable prices, ensuring their authenticity and reliability.

Is imported photography equipment of lower quality compared to official distribution?

Not at all. Imported products and those from official distribution are identical in terms of manufacturing, components, and quality. They are produced in the same factories and meet the same rigorous quality standards, ensuring identical performance and features.

The main difference lies in the price, generally more advantageous for imported products, as well as in the warranty terms. These offer an excellent quality-price ratio, with an extended warranty that can last up to 3 years. You can choose with complete confidence, based on your preferences and needs.

What about taxes, VAT, and customs duties for orders?

With our "VAT Exemption" commitment, we guarantee a purchase experience without any financial surprises. No additional charges related to imports (such as import taxes, customs duties, VAT, or GST) will be billed to you. All our displayed prices are tax-free, offering you complete transparency and peace of mind.

Countries covered by this commitment
This guarantee applies to orders shipped to the following destinations:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

With us, your purchases are simplified and secure, wherever you are.

I have chosen to pay by bank transfer. How does it work exactly?

You have made an excellent choice by selecting payment by bank transfer. This method allows you to benefit from all our discounts and ensures the most advantageous rate available.

Once your order is placed, it is reserved for 3 to 4 business days, the time needed for us to receive and validate your payment. As soon as your payment is effectively recorded, you will receive a confirmation email to inform you.

In what language will the menu of the camera I ordered be available?

All our products are equipped with a multilingual menu supporting international languages, including English and major European languages such as French, Spanish, Portuguese, Italian, German, and many more. You will be able to configure the device in your preferred language from the moment of receipt.

In what language will the user manual of the product I ordered be available?

The User Manual will be systematically provided in your language. It is available in PDF format, accompanied by a download link sent directly via email, ensuring simple and immediate access.

What payment methods are accepted?

For your convenience and security, we accept payments by bank card as well as by bank transfer. These options guarantee a smooth and secure transaction for all our customers.

Is it possible to pay for my order in installments?

We are currently working on integrating the payment in installments solution via Klarna on our site. Our technical team is actively working to make this option available as soon as possible. 

In the meantime, if you wish to benefit from this payment method, we invite you to contact us by email. We can then send you a personalized request to finalize your purchase in installments. We remain at your disposal for any additional questions.

Do you offer services or orders for professionals and businesses (B2B)?

Yes, we regularly collaborate with businesses and professional photographers. However, it is important to note that our company is registered outside the European Union, so we cannot provide invoices with deductible VAT. 

In return, our tax-free prices (HT) are often more competitive than those practiced in your country of residence, which represents a significant benefit for our professional clients.